727-992-5835

Frequently Asked Questions

Do I Have To Do Anything Before The Housekeeper Arrives?
In order for the housekeeper to do their job, we ask that you pick up clothing, toys and other household items and have sink empty of all dishes.  The housekeeper will not know where your personal items belong and we prefer to not go into your closets, drawers or cabinets to put things away.

^

What If My Cleaning Is Scheduled On A Holiday?
We will contact you to reschedule your appointment.

What If I Need To Reschedule An Appointment?
Please call our office at least 48 hours in advance.

^

How Should I Pay For The Service?
We require the payment after we have completed the cleaning.  If you are not going to be at home when we arrive, please leave a check made payable to Integrity Maids on the kitchen counter.  We also accept all major credit cards for your convenience.

^

Do You Send Teams Of People In To Clean My House?
No, under normal circumstances we will send one thoroughly trained housekeeper to clean your home. If it is an unusually large job, we may send more than one housekeeper.

^

Do You Send The Same Person Every Time My Home Is Cleaned?
We try to, but that doesn't always work out.  All of the housekeepers provide the same consistent service to every customer, so you should feel like you are receiving the same quality service no matter who the housekeeper is.  However, if you would like to make a change, please do not hesitate to ask.

^

Do We Have To Sign A Contract?
No, there are no complicated contracts.  The only thing we ask is, if you must cancel a regularly scheduled appointment, that you do it at least 48 hours in advance.  Our house cleaners are paid for each home they clean, therefore, a cancellation without enough notice to reschedule another appointment directly affects the housekeeper's income.

^

What Time Will The Maid Be At My Home?
We normally work Monday through Friday from 8:30 a.m. to 4:30 p.m.  If you require an appointment at a specific time we will need to schedule it for first thing in the morning. Some houses take longer than others and we don't want a housekeeper to leave a house before it is completed in order to keep an appointment with another customer.

^

Do You Carry Insurance For Damage?
Yes.  We maintain General Liability insurance in the amount of $300,000.  While every effort is made to use great care in your home, sometimes accidents do happen.  Our housekeepers are trained to immediately notify our office (and you) if something is broken or damaged so that we can handle the situation as soon as possible.  If we should break or damage something, we will make every effort to have the item repaired or if necessary it will be replaced.  We limit our loss to the replacement value, repair cost, or $500, whichever is less.

^

Do You Provide The Cleaning Supplies Or Do We?
Because the products we use must meet our eco-friendly criteria, we provide the necessary cleaning products when we come to your home.  This is more economical for you, plus the added advantage of our clients not needing to purchase cleaning products that could be dangerous for them and their families.  Of course, if you have specific products you prefer our housekeepers to use, you may have those products available when we come to clean your home.

^

How Do You Get Into My House If I'm Not At Home?
Most of our customers are not at home when we come to clean.  We will make personal and confidential arrangements with you on how to gain access to the house.  If we are unable to gain access to your house for a regularly scheduled cleaning, we must charge you a fee of $20 to compensate the housekeeper for their loss of time and driving expenses.

^

Do You Check The Backgrounds Of Your House Cleaners?
Yes we do, in fact we will not even consider the recruitment of a new house cleaner unless they have a minimum of 4 verifiable references and a stable previous work history. House cleaners must be bondable, which means no felony convictions.  We also do random drug testing.

^

Why Does The First Time Cleaning Cost More?
It usually takes us longer to clean the house the first time because there are areas of the home that we will be cleaning that haven't been cleaned in quite a while.  We only charge extra if extra time will be required.

^

What Form Of Quality Control Do You Provide?
Every time we clean your home the housekeeper is going to leave you a form called a Scoreboard.  We would like for you to make sure that all of the items listed on the form have been done in each room that was cleaned.  Please return the Scoreboard to our office so the housekeeper can receive credit for a job well done.  You can also submit your Scoreboard online here.

^

What About My Pets?
We love animals.  We make a concerted effort to greet your pet(s) and establish a comfortable relationship to ensure the least amount of stress that can be caused by new people in their environment.  If you think your pet(s) may become overly anxious while we are there, please make temporary arrangements (such as the garage, a kennel, or a closed off room) while we are in your home.